March closing

I am closed from Tues 28th Feb to Thurs 16th March inclusive. Orders placed during this time will be packed after the 16th.

Postage and Payment

Postage

You will be given postage options on check-out. I have included options for countries other than the UK - if yours is not listed, please contact me for a shipping quote.

Most orders go out the next day, but I'm a one-person operation with a day job, so I may occasionally take longer! If you need something urgently, leave a comment on the order form. You'll receive email notification when your order has shipped.

Next-day shipping orders must be received before 10pm in the evening to guarantee that they be sent the next day (excluding Sundays).

Courier orders are posted Mon-Fri. If you prefer that I use a different courier, that can be arranged.

No shipping options for your country?

Contact me - I don't have shipping quotes set up for all countries/sizes of package, but I'm happy to sort something out for you.

Payment

I take payment by Paypal. You do not need a Paypal account in order to pay securely by credit or debit card through Paypal.

If you wish to pay by another method, such as cheque or bank transfer, please contact me first.

I regret to say that I cannot take payments over the phone.

Note on weights

The weight of glass you receive can have an error of +/- 2g. In almost all cases you will receive more than this, but when ordering small quantities (100g) of thicker rods, the rods can weigh 49g apiece. I do my best to avoid this situation, but if it occurs I will make sure that you receive extra in one of your other colours.