March closing

I am closed from Tues 28th Feb to Thurs 16th March inclusive. Orders placed during this time will be packed after the 16th.

T&C

Terms & Conditions for Heather Kelly Glass, Lauscha.co.uk, plus Etsy, Facebook, and Paypal sales from me

By purchasing from me you agree that all dealings are subject to UK legislation.

International buyers:

Please be aware that your country may charge you a custom duty or import fee. All customs duties and charges are the responsibility of the buyer. Standard Airmail is not tracked or signed for - if you require tracking, choose another postal option or contact me if there is not one.

Returns:

If you are unhappy with your purchase for any reason, please contact me within 14 days of receiving it. You will be refunded the full purchase price and original P&P. Please return items undamaged in the original packaging. I will refund you within 14 days of receiving the returned item(s) (or evidence that they have been shipped back).

If the item is faulty, damaged or not as described, I will refund return postage costs also.

You can contact me by email at heather@heatherkellyglass.co.uk to inform me of a return. Please include the date you received the items.

I have a cancellation form which you can use for returns if you wish but it is not required.